Privacy Policy

This Privacy Policy explains how Tri-State Plumbing, Electrical & Septic (“we,” “us,” or “our”) collects, uses, and protects information when you visit 864plumbing.com (the “Site”) or request our services. By using the Site or submitting a form, you agree to the practices described here.

Information We Collect

Information you provide

When you submit our contact or service-request form, we collect the information you enter, which may include your name, phone number, email address, service address, property type, the service you need, and any details you share about your request.

Information collected automatically

Like most websites, we automatically collect limited technical information such as your IP address, browser type, device information, pages visited, and referring source. We collect this through cookies and analytics tools (see “Cookies & Analytics” below).

How We Use Your Information

• To respond to your inquiries and provide the plumbing, electrical, HVAC, or septic services you request;
• To schedule appointments, provide estimates, and follow up about your service;
• To improve our Site, services, and customer experience;
• To comply with legal obligations and protect against fraud or misuse.

We do not sell or rent your personal information to third parties.

Cookies & Analytics

We use cookies and Google Analytics to understand how visitors use our Site so we can improve it. Analytics cookies are only enabled after you accept them through our cookie banner; you can decline, and you may clear or block cookies through your browser settings at any time. We use Google Consent Mode, and IP addresses are anonymized where supported. For more information, see Google’s Privacy Policy.

Text Message (SMS) Communications

If you provide your phone number and consent to be contacted by text, we may send you SMS messages related to your service request (for example, appointment scheduling, confirmations, and follow-ups). Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. Mobile opt-in data and consent are never shared with third parties for their marketing purposes.

Third-Party Service Providers

We use trusted third parties to operate our Site and communicate with you, including our form-processing provider (Web3Forms), Google Analytics, and our hosting provider. These providers only receive the information necessary to perform their services and are expected to protect it.

Data Retention

We retain the information you submit for as long as necessary to provide services, maintain records, and comply with legal obligations, after which it is deleted or anonymized.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, and to opt out of certain data uses. To make a request, contact us using the details below. You may also opt out of analytics cookies via our cookie banner or your browser settings.

Children’s Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Data Security

We use reasonable technical and organizational measures to protect your information, including HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Contact Us

Tri-State Plumbing, Electrical & Septic
1801 Rutherford Rd, Greenville, SC 29609
Phone: 864-982-5232
Email: info@864plumbing.com